Privacy Policy

Last Updated: January 15, 2025

Elite Speak Craft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elitespeakcraft.com and use our educational services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our services or consultations
• Fill out contact forms or consultation request forms
• Subscribe to our newsletter or blog updates
• Communicate with us via email or phone
• Participate in surveys or provide feedback

This information may include:

• Full name
• Email address
• Phone number
• Communication preferences
• Educational goals and interests
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings or our cookie consent banner.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide consultation services, schedule sessions, and deliver educational content
• Communication: To respond to your inquiries, send appointment reminders, and provide customer support
• Marketing: To send newsletters, course updates, and promotional materials (with your consent)
• Improvement: To analyze website usage and improve our services and user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and fraudulent activities

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: Processing is required to comply with applicable laws
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided they do not override your rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery services
• Analytics and data analysis
• Payment processing
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Active client information is retained for the duration of the service relationship
• Inactive accounts may be retained for up to 3 years for business continuity purposes
• Marketing communications data is retained until you unsubscribe
• Financial records are retained for 7 years as required by UK law

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

You can request a copy of the personal information we hold about you in a structured, commonly used format.

6.2 Correction

You can request correction of inaccurate or incomplete personal information.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

6.4 Restriction

You can request restriction of processing in certain circumstances.

6.5 Objection

You can object to processing based on legitimate interests or for direct marketing purposes.

6.6 Withdrawal of Consent

Where processing is based on consent, you can withdraw consent at any time without affecting the lawfulness of previous processing.

6.7 Marketing Opt-Out

You can unsubscribe from marketing communications by clicking the unsubscribe link in emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

13. Complaints and Supervisory Authority

If you are located in the EEA or UK and believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority:

UK Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.